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Terms & Conditions

Introduction
The Cult Boutique Ltd is incorporated in England carrying out business as suppliers of ladies fashion and we are committed to protecting any data that we collect concerning you.  By using our services you agree to the use of the data that we collect in accordance with these Terms and Conditions.

We are committed to protecting your privacy
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service.  This Policy indicates the type of processes that may result in data being collected about you.  Your use of this website gives us the right to collect that information.

Orders
Our shopping cart takes you through a step-by-step process to enable you to place an order with us. The process allows you to check and amend any errors before you submit your order to us. Please ensure you carefully check your order at each step of the process. Once you have placed an order, you will receive an automated email from us acknowledging that we have received your order. Please note, this only means your order has been received and a further email will be sent to confirm we have processed your order and your items have been despatched. The contract between us is only formed once this second email has been sent.

Payment
We accept all major credit cards (American Express/MasterCard/Visa), debit cards (Visa Debit/Visa Delta/Visa Electron/Maestro/Solo) and PayPal payments. Your credit card, or other payment method mentioned above, will be debited when you click the ‘confirm’ button in the final step of the order process.

Any credit card used for payment must be in the name of the person placing the order and the same card must be carried at the time of delivery as it may be required for verification purposes.

Delivery
Deliveries are made to the delivery address given at the time of the order. The customer accepts full responsibility for ensuring accuracy of the information provided. As part of the agreement/contract between us, you will accept and agree that we will not be held liable for deliveries that are delayed nor held liable for deliveries that go missing. However, we will offer a replacement if a delivery goes missing due to the fault or error of a 3rd party (e.g. courier) and if a significant time period has elapsed.
We do not deliver to PO Box addresses and, as mentioned on our Returns and Exchanges page, we do not refund postage costs.

Information Collected
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, and email address, together with data about your use of the website.  Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Information Use
We use the information collected primarily to process the task for which you visited the website.  Data collected in the UK is held in accordance with the Data Protection Act.  All reasonable precautions are taken to prevent unauthorised access to this information.  This may require you to provide additional forms of identity should you wish to obtain information about your account details.

Disclosing Information
We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered.  We may also use the information to keep in contact with you and inform you of changes associated with our business.  You will be given the opportunity to remove yourself from any mailing list or similar device.  If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

We may from time to time provide information of a general nature to third parties, for example, the number of individuals visiting our website, but we will not use any information that could identify those individuals.

What we collect
We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, and preferences
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Contacting Us
If you have any questions about our Terms and Conditions, or if you want to know what information we have collected about you, please email us at customerservices@thecultboutique.co.uk. You can also correct any factual errors in that information or require us to remove your details from any list under our control.

These Terms and Conditions set out how The Cult Boutique Ltd uses and protects any information that you give The Cult Boutique Ltd when you use this website. The Cult Boutique Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Cult Boutique Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservices@thecultboutique.co.uk

We will not distribute your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us accordingly.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Changes to Terms and Conditions
Any changes to our Terms and Conditions will be placed here and will supersede previous versions.  We will take reasonable steps to draw your attention to any changes in our terms and conditions if you are on our mailing list.  However, to be on the safe side, you should read this document each time you use the website to ensure that it still meets with your approval.

Copyright
This website and its contents are the copyright of The Cult Boutique Ltd. All rights reserved.

Web Design : Tracey Rickard