We sincerely hope that when you open your parcel you’ll be delighted with the items you’ve purchased from the Cult Boutique but if you’re not happy with the item or if there is something particularly wrong, then please get in touch with us via the ‘Contact Us’ page where we will endeavour to try and resolve it directly and as quickly as possible!
If you wish to return your item for a refund or an exchange, please fill out the enclosed returns slip you will find in your parcel and pop the item back into the post to us. You do not need to contact us before using this method but please fill out the form as comprehensively as possible and remember to include the correct postage!
Once you have put the item back in the post, you have our guarantee that we will take care of everything with no inconvenience to yourself. We will aim to process your refund/exchange within 7 working days of receipt and will keep you informed via email but if you haven’t heard anything from us within 2 weeks of returning your item, please get in touch so we can carry out a full investigation.
Can I exchange an item instead of requesting a refund?
Absolutely, this is no problem at all! We are more than happy to exchange an item for you whether it’s for a different size or for an entirely different item. This will be free of charge with the exchange being carried out as swiftly as possible.
This can be done in an identical manner to returning an item as detailed above only on this occasion, specify on the return form that you require the same item in a different size or which new item you would like instead. The returns slip will allow you to fill out all the necessary details with minimum fuss.
Once again, as soon as you have put the item back in the post, you have our guarantee that we will take care of everything with no inconvenience to yourself. We will aim to process your refund/exchange within 7 working days of receipt.
Please let us know if you are in urgent need of your exchange, especially if it’s for a special occasion, and if you have any queries before returning the item or requesting an exchange, please visit the ‘Contact Us’ page and complete the on-line form. Alternatively, you can drop us an email to firstname.lastname@example.org
How much does it cost to return an item?
We ask that all customers pay their own postage, keeping a record (and receipt) of what they paid and when. For single item purchases, we ask that you return it in an identical manner to which it was received, sending it in a flat pack and as a ‘large letter’ via the Royal Mail as this will be considerably cheaper than sending it as a packet or parcel.
You can use the original packaging to return the item, if it is still of a good enough quality, but please ensure that the item is securely packaged before returning it back to us.
Further information can be found within our FAQs page.